North City Physiotheraphy

What times are you open?

We are open Monday to Friday 8am - 5.30pm.

Do I need a referral to be seen at your clinic?

No, you can come directly to the clinic without a referral from your GP. Our physiotherapists will assess your injury and determine what treatment is appropriate. The clinic treats ACC claims and private clients, as well as private insurance claims. If your physiotherapist feels you need to see your GP – they will let you know on your first visit.

What times are you open?

We are open Monday to Friday 8am - 5.30pm.

What if I don't have ACC?

Our clinics provides treatment for all types of claims including private claims where the client pays for their own visit. You may have private medical insurance or private insurance (through a work related injury). Our physiotherapists are happy to treat your injury regardless of whether you are paying for the treatment yourself, your insurance company is covering your treatment or you are covered through work insurance.

Please also note that there are additional charges for materials such as tape, bandages & slings, rehabilitation equipment and loan items.

Do the clinics only see patients with certain injuries?

We are happy to assess and treat any injury.

What happens when I come in for my first appointment?

When you make an appointment, you will be told who you are seeing, when to come and what to bring. Please arrive at least 10 minutes early. This will give you time to fill in our patient information form and read through our brochure. Even though you may have seen us for a previous injury before we require you to fill in the paper work for each new injury. When entering the clinic, please introduce yourself to our reception staff and take a seat in our waiting room.

Whilst we try to keep appointment times, sometimes a short delay can occur. If the wait is likely to be more than 10 minutes, we will let you know.

Your first appointment will include an interview and a physical examination to establish the nature of your current condition. Our physio will discuss the likely treatment, outcomes and time frames with you before treatment commences and as the programme progresses.

If you become concerned about any aspect of your treatment, we can arrange for a second opinion to be provided about your progress. This can be done by your doctor, another physiotherapist or specialist of your choice - at your expense.

Our physios are fully trained and registered with post-qualifications, all of whom keep their treatment practices up to date with the latest techniques.

How often will I need to come in for treatment?

Each case is different, and some need more treatments than others - ask your therapist for an indication of how many treatments your condition is likely to require. (The average number of treatments for all the patients at this clinic is 5-6 per injury).

Sometimes after a treatment you may feel some soreness or stiffness but it should not be excessive or last more than the rest of that day. If you are in pain or feeling uncertain or unhappy about anything between treatments please call us immediately - we're here to help.

What should I bring to my physiotherapy appointment?

Referral letter (if you have one) form from your physician

If you have any other information pertaining to your injury such as specialist reports, scan results, or X-rays and/or X-ray reports

What should I wear for physio treatment?

It is easier for you and the therapist if you come suitably dressed for treatment.

We can provide some alternative clothing in the form of gowns and shorts to use during treatment when necessary - ask your Physio.

For neck treatment

Wear a shirt that is easily removed, or a low necked T shirt

For back and hip treatment

Jeans and tight pants will need to be removed for treatment.
Track pants are good as they are easily pulled up and down.

For knees and ankles

Shorts or skirts, without stockings, are best.

For arms and shoulders

Wear a shirt that is easily removed. ( ladies may also wish to wear a camisole for modesty)
Watches and bracelets should be removed.

Is Off Street Parking Available?

Ample FREE off street parking is available at all our clinics.

Can I bring a support person?

It is your right to bring a support person with you to your treatment if you wish. Guidelines for this situation are shown below.

Your support person may:

• Help you into the clinic.
• Help with filling in forms.
• Help with getting clothes off and on - provide moral support/company during treatment.
• Act as interpreter.
• Help where there is difficulty understanding or remembering advice and instructions.
• Help at home if you need physical assistance with any exercises or stretches.
• The support person may sit beside you in the treatment cubicle, or remain in the waiting area, as you wish.

Your support person may not:

• Touch any physiotherapy equipment, including gym equipment.
• Enter another patient cubicle, or ask another patient what is wrong with them.
• Eat, drink, or smoke in the clinic.
• Be disrespectful of any clinic staff member.
• Be noisy or disruptive, or over-ride the instructions of the clinic staff.

What rights do I have when I come for treatment at a North City Physiotherapy Clinic?

During your treatment at our clinics your privacy throughout your treatment is paramount. All your medical records are kept in confidence. Your medical records will not be submitted to anyone without your permission.

If you have specific cultural needs or feel that your culture or religion warrants a different treatment approach, please do not hesitate to talk to your therapist or reception staff. We are more than happy to accommodate your needs so that you obtain the best treatment possible in an environment that makes you feel comfortable.

You have the right to have a support person present during your treatment or a chaperon if you wish. You have the right to a second opinion on your injury or pain. This can be from a senior physiotherapist, a specialist, or from an additional physiotherapist from another clinic. If you would like some more information on a second opinion please talk to your physiotherapist or reception staff.

What if need to change or cancel my appointment?

If you are unavoidably delayed for your appointment, please let the clinic you are attending know as soon as you can, as it helps to plan the remainder of the day. We ask that a cancelled appointment be done so 2 hours in advance, otherwise a cancellation fee may be payable. Charges may be applied for not informing us you cannot make it.

How can I pay?

We accept the following forms of payment:

• Cash
• EFT POS
• Internet Banking
• Automatic Payment

We do not accept cheques or credit cards.

Do the clinics only see patients with certain injuries?

We are happy to assess and treat any injury.

How often will I need to come in for treatment?

Each case is different, and some need more treatments than others - ask your therapist for an indication of how many treatments your condition is likely to require. (The average number of treatments for all the patients at this clinic is 5-6 per injury).

Sometimes after a treatment you may feel some soreness or stiffness but it should not be excessive or last more than the rest of that day. If you are in pain or feeling uncertain or unhappy about anything between treatments please call us immediately - we're here to help.

What should I bring to my physiotherapy appointment?

Referral letter (if you have one) form from your physician

If you have any other information pertaining to your injury such as specialist reports, scan results, or X-rays and/or X-ray reports

What should I wear for physio treatment?

It is easier for you and the therapist if you come suitably dressed for treatment.

We can provide some alternative clothing in the form of gowns and shorts to use during treatment when necessary - ask your Physio.

For neck treatment

Wear a shirt that is easily removed, or a low necked T shirt

For back and hip treatment

Jeans and tight pants will need to be removed for treatment.
Track pants are good as they are easily pulled up and down.

For knees and ankles

Shorts or skirts, without stockings, are best.

For arms and shoulders

Wear a shirt that is easily removed. ( ladies may also wish to wear a camisole for modesty)
Watches and bracelets should be removed.

Is Off Street Parking Available?

Ample FREE off street parking is available at all our clinics.

Can I bring a support person?

It is your right to bring a support person with you to your treatment if you wish. Guidelines for this situation are shown below.

Your support person may:

• Help you into the clinic.
• Help with filling in forms.
• Help with getting clothes off and on - provide moral support/company during treatment.
• Act as interpreter.
• Help where there is difficulty understanding or remembering advice and instructions.
• Help at home if you need physical assistance with any exercises or stretches.
• The support person may sit beside you in the treatment cubicle, or remain in the waiting area, as you wish.

Your support person may not:

• Touch any physiotherapy equipment, including gym equipment.
• Enter another patient cubicle, or ask another patient what is wrong with them.
• Eat, drink, or smoke in the clinic.
• Be disrespectful of any clinic staff member.
• Be noisy or disruptive, or over-ride the instructions of the clinic staff.

What rights do I have when I come for treatment at a North City Physiotherapy Clinic?

During your treatment at our clinics your privacy throughout your treatment is paramount. All your medical records are kept in confidence. Your medical records will not be submitted to anyone without your permission.

If you have specific cultural needs or feel that your culture or religion warrants a different treatment approach, please do not hesitate to talk to your therapist or reception staff. We are more than happy to accommodate your needs so that you obtain the best treatment possible in an environment that makes you feel comfortable.

You have the right to have a support person present during your treatment or a chaperon if you wish. You have the right to a second opinion on your injury or pain. This can be from a senior physiotherapist, a specialist, or from an additional physiotherapist from another clinic. If you would like some more information on a second opinion please talk to your physiotherapist or reception staff.

What if need to change or cancel my appointment?

If you are unavoidably delayed for your appointment, please let the clinic you are attending know as soon as you can, as it helps to plan the remainder of the day. We ask that a cancelled appointment be done so 2 hours in advance, otherwise a cancellation fee may be payable. Charges may be applied for not informing us you cannot make it.

How can I pay?

We accept the following forms of payment:

• Cash
• EFT POS
• Internet Banking
• Automatic Payment

We do not accept cheques or credit cards.

What is ACC?

If you have an accident or injury, Accident Compensation Corporation (ACC) will pay for part of your treatment costs at a North City Physiotherapy Clinic. An accident must be a sudden event or incident and you must remember when and where the accident happened. ACC will cover most work injuries, accidents at home and also sporting injuries. Our reception team or physiotherapist will fill out ACC forms when you come for your first visit. We can also refer you for an x-ray or ultrasound examination if necessary.

I´ve heard a lot about FREE ACC physiotherapy, what happened? And how much does it cost now?

Some of you may be aware that there has been talk in the media recently of a blowout in the ACC budget. The government has therefore signalled that cuts will have to be made. At this stage they are looking at various areas to make these cuts, including within ACC itself. One of the areas is physiotherapy and the Endorsed Provider Contract (EPN). North City Physiotherapy is an EPN clinic and we along with all other EPN clinics have been notified of a cancellation of the contract as of the 15th November 2009. This will mean that from that date physiotherapy will no longer be fully funded under ACC. Please refer to our costs page for more information of the surcharge.

What if I don't have ACC?

Our clinics provides treatment for all types of claims including private claims where the client pays for their own visit. You may have private medical insurance or private insurance (through a work related injury). Our physiotherapists are happy to treat your injury regardless of whether you are paying for the treatment yourself, your insurance company is covering your treatment or you are covered through work insurance.

Please also note that there are additional charges for materials such as tape, bandages & slings, rehabilitation equipment and loan items.

What does it mean to be “Accredited”?

North City Physiotherapy clinics have undergone quality management audits. This means all the clinics have attained quality and management standards as set by the ACC allied health sector standards. Successful completion of accreditation gives us access to specific physiotherapy contracts with ACC.

Can I purchase any products at NCP?

At North City Physiotherapy we can offer you a variety of sporting and therapeutic products. We have access to a range of companies and can order you a product on demand. Payment is required when you receive your product.

How can I pay?

We accept the following forms of payment:

• Cash
• EFT POS
• Internet Banking
• Automatic Payment

We do not accept cheques or credit cards.